Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 15, 2024

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This may include:

  • Name and contact information (email address, phone number)
  • Account credentials and authentication information
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences and history
  • Support tickets and feedback

Usage Information

We automatically collect certain information about your use of our services:

  • Application deployment and usage metrics
  • Performance and error logs
  • Feature usage and analytics
  • IP addresses and device information
  • Browser type and operating system

Technical Information

To provide our services effectively, we may collect:

  • Application code and configuration (only as necessary to provide services)
  • Runtime environment details
  • Resource utilization metrics
  • Security-related logs and events

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Provide and maintain our platform services
  • Process deployments and manage applications
  • Monitor performance and ensure reliability
  • Provide technical support

Communication

  • Send service notifications and updates
  • Respond to your inquiries and support requests
  • Deliver newsletters and marketing communications
  • Notify you of security issues

Improvement

  • Analyze usage patterns and trends
  • Develop new features and services
  • Improve platform performance and security
  • Conduct research and analytics

Legal & Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our terms of service
  • Maintain security and integrity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, such as cloud infrastructure providers, payment processors, and analytics services. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement comprehensive security measures to protect your information:

Encryption

Data encrypted in transit and at rest using industry-standard protocols

Access Controls

Strict access controls and authentication mechanisms

Monitoring

Continuous security monitoring and threat detection

Regular Audits

Periodic security assessments and compliance audits

Incident Response

Established procedures for security incident management

Data Backup

Regular data backups and disaster recovery procedures

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access & Portability

Request a copy of your personal information and data portability

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal information (subject to legal requirements)

Opt-out

Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@cloudfoundry.com. We will respond to your request within 30 days.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account information: Retained while your account is active and for 90 days after account closure
  • Usage data: Typically retained for 24 months for analytics and service improvement
  • Support communications: Retained for 3 years to maintain support history
  • Security logs: Retained for 12 months for security monitoring and compliance
  • Financial records: Retained as required by applicable tax and accounting laws

7. International Data Transfers

CloudFoundry operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by regulatory bodies
  • Certification schemes and codes of conduct
  • Technical and organizational security measures

8. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our platform

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Privacy Team

Email: privacy@cloudfoundry.com

Response time: Within 48 hours

Mailing Address

CloudFoundry Privacy Office
123 Cloud Street
San Francisco, CA 94105
United States